Refund policy

Last updated: September 24, 2026

Due to the digital nature of our products, all sales are considered final once a digital download has been delivered.

Digital Products

Because our products are delivered digitally and cannot be physically returned once accessed, we generally do not offer refunds on digital downloads.

We encourage you to review the product description and details carefully before completing your purchase. If you have any questions about a product, our customer service team is happy to help.

Refund & Replacement Exceptions

We may issue a refund or provide a replacement in the following situations:

• You do not receive your digital download within 24 hours of purchase and our customer service team is unable to resolve the delivery issue.

• The downloaded file is corrupted, defective, or otherwise unusable, and we are unable to provide a working replacement.

To request a refund or replacement under one of these exceptions, please contact us at info@thestepwiseshelf.com within 7 days of your purchase.

Please include your order number and a description of the issue so our team can assist you as quickly as possible.

VIP Membership

VIP membership subscription charges are non refundable once a billing cycle has begun.

You may cancel your membership at any time to prevent future charges. Cancellation will take effect at the end of your current billing period, and you will retain access to applicable membership benefits until that period ends.

Chargebacks

If you have an issue with a purchase, we ask that you contact us first so we have an opportunity to help resolve it.

If a chargeback is initiated without first contacting us, we reserve the right to dispute the chargeback and provide relevant transaction, order, delivery, and communication records to the applicable financial institution or payment processor.

Contact

If you have any questions about our refund or return policy, please contact us at:

The Stepwise Shelf
Atelier Nord LLC
Email: info@thestepwiseshelf.com